From the desk of Ben Klein – Senior Project Director Frontline employees are the lifeblood of your organization and to most customers they are the face of the company. Yet, for frontline employees, the face of the company is their immediate manager. Effective...
I always urge business leaders to do this. Then it was my turn. What sets the most supportive and dynamic leaders apart from their peers? It’s not what you think. Not decision-making skills. Not experience. And not strategic planning. Instead, it’s their...
I’ve spoken about people analytics to audiences in 40 states and 7 countries, but never in Asia. That changed recently when I traveled to Shanghai to share the value of people analytics and evidence-based decision making. Though I was a presenter, I was also a...
This morning I had the privilege to listen to sports icon and social justice pioneer, Billie Jean King, as she spoke to an audience of leaders in Philadelphia. Her quiet and humble demeanor is quite the contrast to the considerable accomplishments of her life story...
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